Frequently Asked Questions

Dipacking is a digital packaging platform that connects a physical product to a digital page accessible via QR code. This page can bring together product information, marketing content, documents, reviews and an AI assistant.

No. They simply scan the QR code with their smartphone camera. The product page opens directly in their browser.

Dipacking can be used for food, beverages, cosmetics, personal care products, hygiene, health, tools and many other product categories with packaging or communication materials.

No. Dipacking complements physical packaging by providing access to information and content that cannot always fit on printed packaging.

Yes. The Starter plan lets you discover Dipacking with one product, one QR code, one public page and a limited number of AI assistant requests.

All plans include the same Dipacking features. The only differences are the capacity of each plan, mainly the number of products and the included AI request quota. Check the Pricing page to compare the limits of each plan.

The affected feature may be temporarily limited until the quota is renewed or you upgrade to a higher plan. Pages already published remain subject to the terms of your plan.

You can submit your request from the Contact & Support page using the email address associated with your account.

From your dashboard, create a new product, add the required information and content, preview the page, then publish it.

Yes. Each product page has its own public access link and QR code, which you can add to your packaging or communication materials.

Yes. As long as the product’s public link remains the same, you can update its information and content from Dipacking without changing the QR code already printed.

Yes. A product can be made inactive from the management area. Its public page will no longer be accessible until it is reactivated.

The assistant uses the information entered in the product record to answer visitors’ questions. The quality of its answers therefore depends on the accuracy and quality of the content provided.

The assistant can currently respond in French, English and Arabic.

Yes. Some plans include a monthly quota of AI requests. The available number is shown in your plan’s features.

Like any artificial intelligence system, the assistant may produce an inaccurate answer. Brands must provide accurate information, regularly review their content and avoid presenting the assistant as a source of medical, legal or professional advice.

Dipacking currently allows you to track the number of views, views by product, country, city and device, interactions with product pages, languages used, as well as AI assistant statistics such as the number of AI requests and frequently asked questions by product.

Dipacking does not store IP addresses in its database. An IP address may be temporarily transmitted to the third-party service ipwho.is to determine an approximate location. This provider processes the information received under its own privacy policy.

When active, product pages are accessible to anyone with the link or QR code. You should therefore not publish confidential documents, sensitive data or information that is not intended for the public.

Detailed information about the data collected, how it is used, technical service providers and users’ rights is available in Dipacking’s Privacy Policy.

Use the Contact & Support page or email contact@dipacking.com.

Include your account email address, the feature concerned, the affected product or page, and the steps that caused the issue. You may attach a screenshot that contains no confidential data.

Check the email address used, then start the password reset process. If the issue persists, contact support using the address associated with your account. Never share your password.

Yes. Select “Demo request” in the form on the Contact & Support page and briefly describe your business and needs.